Warranty and Services
Hotch’s Auto Parts stands behind its products with an industry leading standard warranty of 101 days. This ensures peace of mind in your recycled parts purchase. Don’t forget to ask your sales representative about our Labour Protection Program.
If you have been in business for over a year and would like to apply to set up an account at Hotch’s Auto Parts, please download our Credit Application and return to:
By email: firstname.lastname@example.org
By fax: 613-969-9998
Hotch’s Auto Parts
22 Crofton Road,
Supporting Our Troops
Hotch’s Auto Parts offers a special 5% discount on all in-house parts to those who serve. Our discount applies to all Canadian Forces personnel across Canada! In addition, we make twice-daily deliveries to the CFB Trenton Air Base.
Call today for a free quote and ask about our Military Discount.
Read more ways that Hotch’s Auto Parts supports our Canadian Forces.
Hotch’s Auto Parts Service Guarantee
Hotch’s Auto Parts stands behind its products with an industry leading standard warranty of 101 days. This ensures peace of mind in your recycled parts purchase. All parts are fully inspected prior to sale and with licensed technicians on site you can rest assured that your parts will be correct for your application and of the highest level of quality.
Disclaimer: NOTE WARRANTY IS 101 DAYS UNLESS OTHERWISE STATED BY SELLER.
Engines are guaranteed to be in good operating condition with reasonable limits of specifications for 101 days as stated by the seller (i.e., oil pressure, compression and oil consumption). Only the crankshaft, block, heads and valve train are covered under this guarantee. Accessories such as water pump, distributor, carburetor, injection system, and exhaust manifold are left on for customer convenience only. Automatic
Transmissions and rear ends are guaranteed functioning assemblies for a period of 101 days. This guarantee covers replacement or repair at the option of the seller. It does not cover any other expenses such as towing, emergency road service, lodging or related expenses. Failure to replace front or rear transmission seals voids the warranty. This warranty is honoured at Hotch’s Auto Parts only or at a location authorized in writing by Hotch’s Auto Parts. Exchange casting must be returned by purchaser and must be accompanied by the sales receipt. Any failure as a result of improper assembly voids the warranty.
Standard Transmissions are guaranteed functional assemblies. Gears are inspected at the time of purchase. Please install new inspection gaskets before installation.
All mechanical and electrical parts are guaranteed for 101 days. Used radiators and batteries are guaranteed not to leak and to operate effectively for 101 days.
Non-defective parts are subject to acceptance by the seller, and if accepted are subject to a 20% handling charge. Labor and freight charges are not refundable. Any returned parts must be ACCOMPANIED BY A SALES RECEIPT.
Any special order parts or body section cut to order are NOT RETURNABLE. Warranty is limited to replacement, repair or refund at the option of the seller. Warranty does not cover expense in removal or replacement of a nonfunctional part*. (Unless a Labour Protection Warranty was purchased with the part.)
Returned parts must be in same condition as when sold and warranty is void if the part has been disassembled.
Any parts not picked up within 30 days will be restocked and customer will lose their deposit. Deposits are nonrefundable. If you cancel the order you lose the deposit.
Warranty on electrical parts is replacement only. Non-defective electrical parts are NOT RETURNABLE and defective electrical parts are DIRECT REPLACEMENT ONLY.
ENGINE WARRANTY COVERAGE: Crankshaft, block, heads and valve train are covered under this warranty. All other components on or around the engine are not covered by the warranty. (Example: Water pump, distributor, injection system, and exhaust manifold.)
TRANSMISSION WARRANTY COVERAGE: All internal parts with the exception of gaskets filters and sensors.
Hotch’s Auto Parts Labour Protection Program
When pricing your next job, be sure to ask about Hotch’s Auto Parts Labour Protection Program, now encompassing our entire product line. As part of our continuous effort to serve you better, Hotch’s Auto Parts has expanded its popular Labour Protection Program to include small parts purchases.
No longer do you have to worry about potential lost time or wages when customers choose to use quality recycled parts on their next vehicle repair. Previously, labour protection was only available for large parts purchases such as engines and transmission assemblies but has now been expanded to cover the entire Hotch’s Auto Parts product line.
With today’s economy and rising prices repair shops are looking for ways to improve the bottom line and maintain a high level of customer service.
Hotch’s small part Labour Protection allows you to give the customer the most cost-effective repair option without the worry of losing valuable tech wages should a part fail within the warranty period. You can now quote recycled parts with the same confidence as if you were installing new! Hotch’s Auto Parts Labour Protection Program also gives repair shops the ability to improve their profitability when they choose the recycled part option.
Not only can you take advantage of your wholesale pricing to mark-up the part, but now the warranty can be marked up as well. This offers your customer a more cost effective repair option and greater peace of mind. We have streamlined our entire warranty program to take the guess work out of quoting the recycled part option. Check out the full range of part and Labour Protection options available from Hotch’s Auto Parts.
|Warranty||Standard (Included) Warranty||Labour Protected Program||Platinum Labour Protection Program|
|Cost||$0 (included in part purchase)||25% of purchase price||40% of purchase price|
|Duration||101 days||1 year||2 years|
|Mileage Restrictions||5,000 km||20,000 km||40,000 km|